Privacy Policy
This Privacy Policy describes how The Interview Guys Media Ltd., operating the Longbow career platform at longbow.careers (“Service”), collects, uses, shares, and protects your personal information. Accepting this policy at signup includes how we learn from interview results in aggregate (Section 2.4); the other optional processing choices are separate and start off.
The Interview Guys Media Ltd. is a Canadian corporation, and our handling of personal information is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in the European Union, United Kingdom, or a jurisdiction with equivalent data protection laws, additional rights apply to you as described in Section 11 below.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, and authentication credentials when you create an account (including via Google OAuth or Apple Sign-In).
- Career profile: Resume content, work history, skills, education, certifications, target roles, and career preferences that you upload or enter.
- Job postings: Job descriptions, URLs, and posting content that you paste into the platform for analysis.
- Conversations with Robin: Text and voice interactions with Robin, our automated career coach. Robin is designed to provide personalized career coaching, and conversations may include career goals, salary expectations, interview experiences, emotional state, and other information you choose to share. See Section 3.2 for how Robin conversation data is used.
- Outcome reports: Interview results, job offers, rejections, salary information, and other career outcomes that you report through Robin, email responses, or the platform interface.
- Payment information: Billing details processed by Stripe. We do not store credit card numbers directly.
- Settings and preferences: Communication preferences, consent choices, and notification settings.
Accounts may be created automatically when you submit information through embedded forms on our website or partner websites (such as theinterviewguys.com), in order to deliver the analysis you requested.
1.2 Information Collected Automatically
- Usage data: Pages viewed, features used, time spent on content, buttons clicked, content expanded or copied, practice sessions completed, and materials downloaded.
- Device and browser information: IP address, browser type, operating system, device type, and screen resolution.
- Referral data: How you arrived at the platform, including referring URLs, UTM parameters, and affiliate tracking codes.
- Cookies and similar technologies: We use essential cookies for authentication and session management, and analytics cookies to understand platform usage. See our Cookie Policy for details.
Device and location information. When you use Longbow, we automatically record technical information about your visit: your device type, operating system, browser, and your approximate location (country, region, and city) derived from your IP address. We use this to understand how Longbow is used, to keep the service secure, and to improve it. This information is collected for every visit and is not something you can opt out of while using the service; it is not used to identify you personally.
1.3 Information Derived Through Automated Processing
- Structured job market data: When you paste a job posting, our system automatically extracts structured information including company name, role, seniority level, skills demanded, salary range, location, remote work policy, industry, and technology stack. This structured data is stored separately from the raw posting.
- Career model: Over time, Robin synthesizes observations from your conversations into a structured understanding of your career patterns, strengths, areas for development, motivations, and coaching history. This career model helps Robin provide increasingly personalized guidance.
- Fit scores and readiness assessments: Automatically computed scores evaluating your match with specific roles and overall job search readiness.
- Strategy classification: When the platform generates prep materials, the approach used (e.g., answer structure, framing strategy) is tagged for later analysis.
2. How We Use Your Information
2.1 To Provide the Service
- Generate personalized career prep materials, coached answers, resume tailoring, and interview practice.
- Power Robin’s coaching, including maintaining conversation context and your career model across sessions.
- Match you with relevant job opportunities.
- Process payments and manage your subscription.
- Send transactional emails (account confirmation, password reset, outcome follow-ups).
2.2 To Improve the Service
- With usage analytics enabled, analyze how features are used to improve the platform experience.
- Monitor platform health, performance, and error rates.
- Conduct A/B testing to optimize the product (via our experiment infrastructure).
2.3 To Build Career Intelligence (Aggregated and Anonymized)
Longbow uses anonymized, aggregated data from across our user base to build career intelligence. Learning from interview results is part of the service and you can opt out (Section 2.4); the published and business uses described in Section 5.3 still need your permission. Specifically:
- Company interview intelligence: We aggregate anonymized data from multiple users who have interviewed at the same company to identify patterns in interview processes, question types, timeline expectations, and salary ranges. Individual user data is never exposed. A minimum of 5 unique users must contribute data about a company before any aggregated intelligence is surfaced.
- Strategy effectiveness analysis: We analyze which preparation approaches correlate with positive interview outcomes across our user base. This allows us to recommend more effective strategies to future users. No individual user’s outcomes are identifiable in this analysis.
- Job market demand intelligence: Structured data from job postings is aggregated to identify hiring trends, in-demand skills, salary ranges by role and geography, and market conditions. This data is used to provide better career guidance and may be published in anonymized, aggregated form.
- Career trajectory patterns: Over time, anonymized career transition data helps us understand career paths and provide better guidance on career moves, salary expectations, and skill development.
You control this. Accepting the Terms of Service and this Privacy Policy at signup includes learning from interview results (Section 2.4), which stays on unless you turn off “Help improve prep for everyone”. The other choices start turned off: Usage analytics, Anonymized industry reports, Published research insights, Business transfers, and Career emails. Career emails is also offered as an unchecked box at signup. You can change each choice at any time in Account > Data & Privacy. Turning a choice off stops your data from being included in future aggregations, and previously computed aggregations are recomputed so that your contributions are removed.
Aggregated intelligence is always anonymized: it contains patterns and trends across members; anything about a specific company is based on at least five people, and it never identifies any individual user. Your choices are recorded with timestamps and maintained as part of your account data.
2.4 How Longbow Learns What Works
Longbow gets better at preparing people by learning from real results. When you tell us how an interview went, we connect that result to the prep you used, inside your account, so Robin, your career coach, can learn which preparation leads to offers at which companies and for which roles.
What we learn is used only in aggregate and without identifying you: we never show your results, your prep or your identity to other members, employers or organizations. Anything about a specific company is based on at least five people; broader patterns across roles and industries never name a company or a person. We do not sell your personal information.
This is part of how the service works. You can opt out at any time by turning off “Help improve prep for everyone” in Account > Data & Privacy. After you opt out, your future results are not used this way, and we stop using your past results within 30 days. Company-level facts (for example, the questions a company tends to ask) are collected without any identity attached, as described in Section 2.3.
2.5 Automated Background Systems
Longbow operates automated software systems that work in the background on our behalf. These systems monitor platform health, compile the aggregated career intelligence described in Section 2.3, maintain company and market information, and prepare internal summaries and draft communications for our team’s review. They operate under the same rules as the rest of the Service: they access only data you have permitted, any aggregated intelligence they produce honors the contributor minimums described in Sections 2.3 and 5.3, and no automated system sends you a personal message without human review. These systems act on our behalf and are not third parties — nothing additional is collected because of them.
3. Robin: Career Coach Data Practices
3.1 What Robin Knows
Robin maintains context across your conversations to provide personalized coaching. This includes your career profile, application history, practice session results, outcome reports, and a synthesized career model that captures patterns Robin has observed over time (such as areas where you tend to undersell yourself, or topics that cause anxiety).
3.2 How Robin Collects Data
Robin may proactively ask about interview outcomes, career developments, or job search progress. This is designed to help you — reporting an outcome to Robin unlocks relevant coaching (negotiation help after an offer, debrief coaching after a rejection, follow-up drafting while waiting). Robin’s questions also contribute to the career intelligence that benefits all users (see Section 2.3).
Robin does not collect data silently. All data Robin captures comes from your direct conversations or actions on the platform.
3.3 Robin’s Voice Conversations
When you use Robin’s voice feature, audio is transmitted to Google’s Gemini API for processing. Audio is processed in real-time and is not permanently stored by Longbow. Google’s data handling is governed by Google’s terms of service. Transcripts of voice conversations are stored on Longbow for conversation continuity.
4. Browser Extension
Robin by Longbow Careers is a browser extension that provides career coaching on job listings and company pages.
- Page content: When you analyze a page, the Extension reads the text content of that page and sends it to our servers for analysis. Page content is processed in real time and is not stored after the analysis is complete.
- Structured job characteristics: From a job posting you analyze, we derive structured characteristics of the role — such as the company, role title, location, seniority level, remote-work policy, disclosed salary range, and required skills — so the Extension can coach you on that specific opening. We also classify the applicant-tracking-system (ATS) platform a job site runs on (for example, Workday or Greenhouse) from the site’s address. We never store the raw page text.
- Conversations with Robin: The Extension records your conversation messages with Robin in the side panel. When you choose to prepare for a role, your extension conversation history is transmitted to and stored on our servers — alongside your other Longbow coaching conversations — so Robin can maintain context when you continue on the Longbow dashboard. This conversation data is subject to the same retention and deletion policies as your other coaching conversations (see Sections 6 and 8).
- Synced account data: If you create an account, your analyses and saved jobs are synced to your Longbow dashboard and stored as part of your account data.
- Local storage: The Extension stores an authentication token and a device identifier locally in your browser. No passwords or credentials are stored.
- Approximate location & device (with your consent): If you grant analytics consent, we record the approximate location (country, region, and city) and the browser/operating-system user agent associated with your requests, to understand usage and regional hiring trends. We do not use this data for advertising or to build individual profiles, and we never collect precise GPS location. You can withdraw this consent at any time in your account settings.
- Aggregated market intelligence: Unless you have turned off “Help improve prep for everyone”, the structured job characteristics above contribute to anonymized salary benchmarks and hiring-pattern insights that improve coaching for all users. Individual browsing activity is never shared with third parties, and we only collect this data from people who have installed and actively use the Extension. You can manage your data preferences in your account settings at any time.
The use of information received from Google APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.
6. Data Retention
- Active account data: Retained for as long as your account is active.
- Career model and conversation history: Retained for as long as your account is active. Deleted or anonymized upon account deletion (see Section 8).
- Aggregated intelligence contributions: Anonymized contributions to company intelligence, strategy effectiveness, and market intelligence are retained indefinitely because they contain no individually identifiable information.
- Payment records: Retained for 7 years for tax and legal compliance.
- Consent records: Retained while your account is active — including the history of grants and withdrawals — to honor your data-use preferences. Deleted when you delete your account (see Section 8).
7. Data Security
We implement reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), row-level security on our database, service-role separation for sensitive data operations, and access controls on administrative functions. No system is perfectly secure, and we cannot guarantee absolute security.
If a breach of our security safeguards involving your personal information creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by Canadian law, along with any other regulators required by applicable law, as soon as feasible. Our notice will describe what happened, what information was involved, what we are doing about it, and steps you can take to protect yourself.
8. Account Deletion and Your Data
You may request account deletion at any time by contacting us at support@longbow.careers. Upon deletion:
- Your career profile, career model, conversation history, application data, outcome reports, and content interaction records are permanently deleted.
- When you delete your account, your outcome reports and other personal records are permanently deleted, and aggregated intelligence is recomputed so that your contributions are removed from future outputs. Aggregate statistics already published in fixed form (such as a released report) contain no individually identifiable information and cannot be recalled.
- Your consent records are deleted along with your account data.
- Payment records are retained as required by law.
We will process deletion requests within 30 days.
9. Your Rights (All Users)
Regardless of your location, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your account and personal data (see Section 8).
- Consent management: Grant or revoke specific data consent categories at any time in Account > Data & Privacy.
- Data export: Request a portable copy of your data in a structured format.
10. Your Rights (California Residents — CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- The right to know what personal information is collected, used, and shared.
- The right to delete personal information.
- The right to opt out of the sale or sharing of personal information. We do not sell personal information.
- The right to non-discrimination for exercising your privacy rights.
To exercise these rights, contact us at support@longbow.careers.
11. Your Rights (EU/UK Residents — GDPR)
If you are located in the European Union or United Kingdom, the General Data Protection Regulation provides you with additional rights:
- Legal basis for processing: We process your data based on: (a) your consent (for research and B2B data products), (b) contractual necessity (to provide the Service), and (c) legitimate interest (to improve the Service, including learning from interview results in aggregate as described in Section 2.4, which you can opt out of at any time, and to maintain security).
- Right to withdraw consent: You may withdraw consent for any specific data use category at any time in Account > Data & Privacy. Withdrawal does not affect the lawfulness of processing before withdrawal.
- Right to data portability: You may request your data in a machine-readable format.
- Right to restrict processing: You may request that we limit how your data is processed.
- Right to object: You may object to processing based on legitimate interest.
- Right to lodge a complaint: You may file a complaint with your local data protection authority.
International transfers: Your data may be transferred to and processed in countries outside the EU/UK (including Canada and the United States) where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
To exercise these rights, contact us at support@longbow.careers.
12. Children’s Privacy
The Service is not directed to anyone under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. If changes affect how your data is used for aggregated intelligence (Section 2.3), we will request updated consent where required.
The “Last Updated” date at the top indicates when this policy was last revised.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: support@longbow.careersCompany: The Interview Guys Media Ltd.
Website: https://longbow.careers
The person responsible for personal information at The Interview Guys Media Ltd. is James Moore, Privacy Officer. Privacy inquiries may be directed to support@longbow.careerswith “Privacy” in the subject line.
For data protection inquiries from the EU/UK, you may also contact us at the email above and reference “GDPR Request” in the subject line.